Info
General Questions
Is it safe to play at WAGIBET online casino?
We guarantee 100% anonymity and the security of our players' personal data. You can find more details in our Privacy Policy.
How are winnings paid out?
Winnings from games are automatically credited to the user's balance. After that, funds can be withdrawn using any convenient payment method.
Please note that every deposit is subject to a 3x wagering requirement. If you wish to withdraw a bonus, we recommend reviewing the bonus terms in advance.
Registration and Account
How do I register at WAGIBET online casino?
Registration is quick and easy. You need to provide your current details, such as your email and password. Please note that in accordance with our Terms, we may request additional contact details for verification purposes.
What should I do if I forget my password?
You can use the password recovery form. Simply enter the email address you used to register, and further instructions will be sent to you.
Can I have multiple accounts?
Please note that you are allowed only one account. Any additional accounts may be blocked in accordance with our Terms and Conditions, as stated in Clause 5.
How do I verify my account?
After registration, you will be able to confirm your email and personal details in your profile. Just follow the instructions ā it wonāt take long! Additionally, for payment processing, we may request further documents. If your personal information is incomplete, we may ask you to provide the missing details later.
What should I do if I donāt receive the confirmation email?
First, check that the email address in your profile is correct. If the details are accurate, we recommend checking your Spam folder and ensuring that your Inbox is not full.
If none of these steps resolve the issue, please contact our support team. In your request, include your account number (found in your profile) and provide a detailed description of the issue. You can reach our support team via live chat or email us at [email protected].
Deposits and Withdrawals
How do I deposit funds at WAGIBET?
After registering your account and verifying your email, go to the "Deposit" section, review the available deposit methods, and follow the instructions. The processing time for deposits depends on the selected payment method, but in most cases, funds are credited instantly.
What deposit methods are available?
We offer a wide range of deposit methods. All available payment options can be found on the Cashier page.
How do I withdraw winnings from WAGIBET?
To withdraw funds, select the "Withdraw" menu, go to the Cashier page, and choose any available and convenient method. Then, simply follow the instructions. Withdrawal requests are processed within up to 72 hours.
Please note: You can withdraw funds only if the wagering requirements have been met. If your account balance includes both wagered and non-wagered funds, you may only request a withdrawal for the wagered balance.
What are the deposit and withdrawal limits?
The maximum withdrawal limits are:
āāā¢ 4,000 EUR / 250,000 ā± per day
āāā¢ 5,500 EUR / 340,000 ā± per week
āāā¢ 10,500 EUR / 650,000 ā± per month
Are there any fees for deposits and withdrawals?
Each deposit is subject to a 3x wagering requirement. WAGIBET does not charge any withdrawal fees; however, your selected payment provider may apply a transaction fee. Please check with your payment provider for details.
Games and Betting
What games are available at WAGIBET?
We offer a wide selection of games to suit every preference. On our platform, you will find live casino games, slots from top providers, classic table games, jackpot slots, and feature-packed slots with bonus rounds. WAGIBET regularly updates its game catalogue with the latest releases from leading providers.
Are demo versions of the games available?
Yes, they are. Simply hover over the game and select "Demo" to try it out.
How do I place a bet in a game?
To place a bet, you must first make a deposit and ensure that the funds have been credited to your account. At the start of the game, you can select the number of paylines and set your preferred bet amount. The number of paylines varies depending on the slot. Typically, winning combinations and paylines are displayed within the game before you start playing. You can also find additional details in the info menu.
How are winnings determined in games?
A win occurs when a combination of symbols forms a winning line. The payout amount depends on several factors, including the bet size, paylines, and special symbols. Any winnings are automatically credited to your balance.
How do bonuses and free spins work in games?
WAGIBET offers dedicated game categories for bonus round slots and an All Wagering Games section, where you can fulfil wagering requirements for bonuses. A casino bonus may be awarded as cash or free spins. To use a bonus, simply check the bonus terms, select an eligible slot, and enjoy your game ā everything is processed automatically!
Security and Responsible Gambling
How is my personal data protected?
We prioritise the security of our users' personal data. We do not share personal information with third parties. For more details, we recommend reviewing our Terms and Conditions and Privacy Policy.
What is responsible gambling, and how can I adhere to it?
WAGIBET promotes responsible gambling. If you experience any signs of gambling addiction, please refer to our Responsible Gambling page for guidance and support.
Bonuses and Promotions
What bonuses are available for new players?
WAGIBET offers welcome bonuses on the first four deposits for all new players. To claim them, simply visit the Promotions page, review the terms and conditions, and activate the desired bonus. The bonus will be credited to your account immediately after the qualifying deposit is made.
You can find all available and up-to-date bonuses on the Promotions page.
What is a no-deposit bonus?
A no-deposit bonus is a type of bonus that players can receive without making a deposit.
How do I wager a bonus?
Bonus wagering (or wager) is a requirement that players must meet by placing bets of a certain total amount before they can withdraw any winnings obtained from the bonus.
The wagering conditions are specified in the bonus terms. For example, if a bonus is 100 PHP with a 30x wagering requirement, the total wagering amount would be calculated as 100 Ć 30 = 3,000 PHP. This means you must place bets totalling 3,000 PHP to fulfil the wagering requirement.
Please note: Winnings will be credited to the same account from which the initial bet was placed.
What are the conditions for receiving free spins?
Free spins can be obtained by activating bonuses in the Promotions section or through the Wheel of Fortune.
Additionally, personalised offers, including free spins, may be sent via email if you have confirmed your email address and agreed to receive communications from WAGIBET.
Free spins can also be awarded for participating in casino tournaments, playing games from specific providers, or purchased within a game (if available).
Can bonuses be used in all games?
Not all slots allow bonus wagering. Bonuses can only be wagered in games listed under the All Bonus Wagering category [link], unless specific games are mentioned in the bonus terms.
Technical Issues
What should I do if a game freezes or does not load?
The first step is to clear your browserās cache and cookies.
If you encounter an error message, check the following:
Ensure that you have sufficient funds in your account.
Verify whether you have an active bonus that can only be wagered with real money. If your balance consists solely of bonus funds, the game may not start.
If you have both an active bonus and real funds, check whether the slot allows betting with bonus money. You can find this information in the info section of the slot.
If a game does not load, the provider may be undergoing technical maintenance. In this case, we recommend waiting for a while or choosing another game.
Is there a mobile version of WAGIBET Casino?
Yes, a mobile version is available. You can install it here: WAGIBET APP.
How can I check my betting and winnings history?
You can review your betting and winnings history in your user profile under the Bet History section.
Customer Support
How can I contact customer support?
You can reach us by clicking the Chat button at the bottom of the website or by sending an email to [email protected].
What support channels are available (chat, email)?
Currently, you can contact us via live chat or email at [email protected].
How quickly can I expect a response from customer support?
Live chat responses are provided within 30 seconds. Email inquiries are typically processed within a few hours, with a maximum response time of up to 24 hours.
Licences & Legal Matters
Does the casino hold a licence?
The casino operates under Licence No. ALSI-202409026-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, ensuring full regulatory compliance and legal authorisation for all forms of gaming and wagering.
Which jurisdiction oversees WAGIBETās operations?
WAGIBET is regulated by the Government of the Autonomous Island of Anjouan.
What should I do if I lose access to my account or winnings?
Please contact our customer support via live chat or email, providing all requested information for verification.
Which countries can access WAGIBET Casino?
Currently, WAGIBET Casino is available to players from the Philippines.
